The Outpost24 Lifecycle Policy covers products and services that are serviced and supported continuously. Under this policy, the product or service remains in support if the following criteria are met:
- Customers must have a valid agreement to use the product or service with Outpost24 or its partners
- Customers must stay current as per the terms of their subscription or support requirements
- Outpost24 must currently offer support for the product or service
Changes for these products and services may be more or less frequent and require customers to be alert for forthcoming modifications to their product or service.
Unless otherwise noted, Outpost24’s policy is to provide a minimum 30 days' notification when customers are required to take action in order to avoid significant degradation to the normal use of the product or service.
Outpost24 releases new features on an approximately monthly basis. Customers are expected to accept upgrades within 30 days of the release such that they remain no more than one released version behind current version at any time. MSSP SOC Partners are expected to accept upgrades within 90 days of release when additional infrastructure is required. Contact Outpost24 for latest roadmap information about upcoming features and releases.
Continuity and migration
For products and services governed by this policy, Outpost24 will provide a minimum of 12 months' notification prior to ending support if no successor product or service is offered—excluding free services or preview releases.