Support and Customer Success

From set up and configuration to user guides and monthly release notes, find the answers you need to get the most from your security tools.

How to access the Support Portal

To send us in-product feedback, you first need a user account for the Outpost24 Support Portal. Request access by sending your full name and company to and we’ll set you up.

Customer Support Packages

Knowledge Support

Full access to the customer Support Portal and Knowledge Base, plus fast response times based on your severity levels.

Expert Support

All the benefits from Knowledge Support, plus access to a support phone line and dedicated customer success manager.

Managed Services

Get rapid deployment and we’ll take ongoing vulnerability management off your hands to save you time and resources.

Support FAQ

I’m new to Outpost24 or Blueliv. How do I get access to the support portal?

Request access by sending your full name and company info to and we’ll get you set up.

If you need more accounts, you can raise a ticket with the request type “Portal Access Request” in the Support Portal.

How do I raise a ticket in the support portal?

Answers to most customer questions will be in the Knowledge Base. If you need further support, this guide covers how to use the Outpost24 Support Portal.

Where do I check the running status of Outscan?

Check out the live update of Outscan’s running status to see if there’s any downtime scheduled for maintenance.

How can I get notified about Outpost24 product updates and releases?

Go to the Knowledge Base and make sure you sign up for our product update and newsletter so you don’t miss a thing.