Support and Customer Success
From set up and configuration to user guides and monthly release notes, find the answers you need to get the most from your security tools.
How to access the Support Portal
To send us in-product feedback, you first need a user account for the Outpost24 Support Portal. Request access by sending your full name and company to support_access@outpost24.com and we’ll set you up.
Customer Support Packages
Knowledge Support
Full access to the customer Support Portal and Knowledge Base, plus fast response times based on your severity levels.
Expert Support
All the benefits from Knowledge Support, plus access to a support phone line and dedicated customer success manager.
Managed Services
Get rapid deployment and we’ll take ongoing vulnerability management off your hands to save you time and resources.
Support FAQ
I’m new to Outpost24 or Blueliv. How do I get access to the support portal?
Request access by sending your full name and company info to support_access@outpost24.com and we’ll get you set up.
If you need more accounts, you can raise a ticket with the request type “Portal Access Request” in the Support Portal.
How do I raise a ticket in the support portal?
Answers to most customer questions will be in the Knowledge Base. If you need further support, this guide covers how to use the Outpost24 Support Portal.
How can I get notified about Outpost24 product updates and releases?
Our Knowledge Base contains information about all product updates and releases.