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Support

Technical Support

We provide direct support and ensure every customer gets the technical expertise they need, on demand, by qualified technology and security experts

At Outpost24, we are committed to providing the highest quality service so that customers get full value from their security program. Our support packages offer tailored solutions, to give you the flexibility to choose the level of support you need.

We offer support for our entire product range, and our support team works directly with the development team to report user feedback and continuously improve our tools.


Log in with your user profile to:

  • Create support requests

  • Check or update the status of existing requests

  • Receive notifications when your requests change status

  • Subscribe to product update alerts

A snapshot of our support services:

  • Business hours and 24/7 availability

  • Fast ticket response time

  • Access to customer portal and knowledge base

  • Phone support

  • Regular service review

If you don’t have an account, request access to the portal


Customer support portal user guide

For more information about how to use the support portal, go to user guide

Product status

Check the running status of Outscan and its maintenance schedule


Feedback

If you have any feedback about the portal, just open a request. We value your feedback and will continuously evaluate the way we work, to ensure continuous improvement of our support service.

Detailed service description

Outpost24 Customer Support is aimed at building competent and sustainable customer success. We want our customers and partners to have the best prerequisites for being successful in their Cyber Security Resilience. For more information about our support offering, go to Customer Support Service Description

"Outpost24’s customer service has been great, as we found the previous Account Manager to be awesome in setting up our accounts very quickly! Technical support has been solid as well in helping us solve whatever problems we may have." 

Security Manager, Large Enterprise Aerospace & Defense Company

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