Outpost24 COVID-19 Outbreak Business Continuity Statement
Date: 27 March 2020
The impact of Coronavirus COVID-19 has changed every aspect of our customers’ businesses. At Outpost24 we are following our business continuity plans to ensure our customers can continue to receive the same great products and services they always had to improve their security posture and keep their business operations running without disruption.
As a business we are prepared to keep our products and services running
We are monitoring and acting on the advice of governments and WHO in the regions that our business operations are in. We have prepared the following information to help answer any questions you may have around our ability to continue with the provision of our products and services.
Product Solution Continuity
We are committed to delivering our products, services and customer support as usual, so you can continue to rely on Outpost24 to identify and prioritize network, web application and cloud vulnerabilities for fast remediation, particularly during this challenging time with heightened level of cyber attacks.
All our security assessment tools continue to be operational without disruption. The environments are already completely isolated from Outpost24 offices and there is no demand for physical access to deliver services and maintenance. The environments are running as high availability setups with redundancy, and the current impact is similar to a loss of offices, not a loss of staff or disruptions to IT services.
Red teaming services are delivered with a preference for assumed breach, while physical assessments are postponed until after travel and social distancing restrictions are lifted to ensure the health of both our staff and customers. All remote services are delivered as normal.
We are moving all of our customer meetings online using virtual conferencing solutions to ensure we are accessible to our customers and partners, and will continue to support them.
We are in touch with our suppliers to ensure they have appropriate plans and arrangements in place to continue to fulfil their contractual obligations to Outpost24.
Technical Support and Managed Services Delivery
No changes will be made to the Customer Support and Managed Services delivery, our customers will continue to receive technical support according to their support contract level and SLA and Managed Service contracts.
Our Support and Managed Services staff are equipped with IT equipment (i.e. laptops, chargers, headsets), as well as access to high speed internet required to carry out remote work and maintain support efficiency. Remote working guidelines are in place to ensure the data integrity of sensitive client information throughout this period.
We are monitoring staff sickness levels each day and our Leadership Team will review and promptly inform our customers in the extreme circumstances that we are not able to fulfil our contractual obligation.
Health and Safety of Our People
The health and safety of our people is important to us. All of our employees are following the local government’s guideline to work from home where possible and suspend all non-critical business travels and meetings between our international offices.
Our IT systems are designed to support remote working. We use Microsoft technology to ensure our employees can securely access documents anywhere and we are moving all of our internal meetings between staff online using virtual conferencing solutions.
All marketing events and in person meetings will be suspended until further notice.
We are ready to follow any further advice from local governments to protect the health and safety of our employees.
Risk Assessment and Information Security
We are ISO/IEC 27001:2013 certified across our entire business including development, operations, administration and support of the SaaS platform, on-premise appliances and managed services. We are confident that we have the people, process and technology in place to maintain industry best practice for Information Security Management Systems (ISMS) and protect our customers data.
We are undertaking a full business impact assessment to identify potential risks and prepare for business continuity on an on-going basis.
If you have question please contact your Account Manager directly, or email us: email@example.com