Expert Deployment Service Description

The Outpost24 Expert Deployment packages are directed at organizations that want to be up and ru ing with the Outpost24 solutions quickly and according to best practices. With hundreds of successful deployment under our belt, the Outpost24 Managed Services team has years of implementation experience in customers’ environments and is skilled at advising the best suited deployment and configuration to fit your business needs and improve your security posture.

Deployment process

Depending on the scope of your environment the expert deployment timeline can vary between 1 and 3 months. Regardless of the scope, Outpost24 always follows a step-by-step process ensuring a successful deployment.

Image 1: Example of an deployment plan & responsibilities

The steps in the deployment process are as follows:

Severity Description
Level 1

Critical Business Impact: Critical issue occurring on production system preventing business operations.

  • Data loss or data corruption.
  • Impact is escalating quickly.
  • System is in critical state and is actively impacting all users.
  • Customer-data exposing security vulnerability has been detected.
Level 2

Major Business Impact: Major issue occurring on production system severely impacting business. Multiple users are impacted by issue, but they are still able to work in a limited capacity.

  • Impact is escalating.
  • Incident response functionality (ack, resolve, etc) is severely impaired.
  • Portal is unavailable or experiencing severe performance degradation for all users.
  • Other events that are deemed necessary of incident response.
Level 3

Medium Business Impact: Issue causing a partial or non-critical loss of functionality on production system.

  • Minor performance degradation.
  • Small number of users impacted.
  • Impact is not escalating.
  • Partial loss of functionality, not affecting majority of customers.
Level 4

Low Business Impact: Issue occurring on non-production system, comment, documentation issue or other non-impacting issue.

  • Incorrect product behavior without impact.
  • Performance issues (delays, etc.).
  • Individual host failure.
  • Delayed job failure.

Package overview

Service Component SLA
Outpost24 Portal 99.8 % availability measured on a monthly basis
ASSURE start date To be agreed within five (5) business days of receipt of the request. Subject to a maximum of five (5) or ten percent (10%) of the total number of available engagements to be tested in a single month period per customer. (whichever is greater)
ASSURE Findings Verification (excludes day 30) Verification of a finding by AppSec security consultant within one (1) business day of receiving the verification request from the customer with a maximum of ten (10) verification requests within one (1) single day
ASSURE Findings discussion Response from Assure analyst within one (1) business Day of receiving the comments from the Customer

Implementation Prerequisites & Conditions

  • Scoping documentation has to be completed by customer in advance of project start date
  • Customer is responsible for internal alignment within different teams/Opco’s/Sites/Business Units
  • Customer is required to submit internal change requests for Appliance installations, firewall rules, whitelisting etc.
  • All implementation projects are supported remotely. Any on-site requirements need to be scoped separately and will include travel and accommodation costs
  • User training is not part of the implementation services and will have to be scoped separately by the Outpost24 Training Department.