Case Study: HMV
About the customer

HMV Retail Ltd. also known as “His Masters Voice”, is an entertainment retailing company operating in the United Kingdom and Hong Kong. HMV stores stock a range of products including music albums, books, video games, as well as an increasing range of movies, television and music merchandise.



Customer Since:



Event Management Software

Customer Since:


Services Used

The Challenge for HMV

What problems/challenges needed to be solved?

HMV needed a managed solution to help with PCI quarterly scanning as we have limited resources and required a high level of expertise to help analyse and resolve any issues encountered.

What solutions did HMV use before choosing Outpost24?

HMV previously used another third party and never encountered a single vulnerability with the scan giving us a false sense of security. We needed to get a true picture of our vulnerabilities if we wanted to eradicate them and have a secure environment.

“We needed to get a true picture of our vulnerabilities if we wanted to eradicate them and have a secure environment.”

Why was Outpost24 chosen as the supplier to address these challenges?

It didn’t take long to realise that Outpost24 had the necessary level of expertise and skills to not only locate the vulnerabilities but to explain them in both technical and non-technical terms. They were very prompt in filtering the false positives and helping us to choose a preferred resolution.

How did Outpost24 perform in solving these issues?

Outpost24 was willing to discuss any vulnerabilities in detail either in person or via telephone. They worked closely with us on determining the issues and providing a path for resolution.

What are the main benefits HMV has experienced from using Outpost24’s solutions?

Outpost24 is very flexible and we benefit from this flexibility by running our own scans when required or utilising their managed service, whichever is appropriate to our requirements at the time. We know we can rely on their technical support to provide us with in depth and up to date knowledge of current vulnerabilities.